These Terms of Service ("Terms") govern your use of GrowLocal Marketing LLC's services and website. By booking a call, purchasing a service, or engaging with GrowLocal in any capacity, you agree to these Terms. Please read them carefully.
GrowLocal Marketing LLC provides marketing services for North Texas home service businesses, including but not limited to: Google Business Profile management, review automation, missed-call textback systems, social media content creation, email and SMS sequences, local SEO, and website management.
Services are delivered as described in your service agreement or proposal. GrowLocal reserves the right to update or modify service offerings with reasonable notice.
The Foundation Install ($997 flat) includes installation of three systems: Missed-Call Textback, Google Review Automation, and Google Business Profile cleanup. If any one of the three systems is not live and firing on real triggers by day 14 from the Access Date — the day GrowLocal has received the access items listed in your service agreement — you are entitled to a full refund. You keep everything GrowLocal built regardless of whether you request a refund.
To request a refund, just tell us in writing — email is fine. There is no claim deadline. Refunds are processed within 10 business days.
All monthly retainer agreements (Founding Partner, Full Stack, Growth Partner) are month-to-month with no long-term commitment. There are no annual contracts. Services are billed monthly in advance.
Founding Partner Rate Lock: Clients who qualify for and accept the Founding Partner rate ($1,497/month) lock that rate for the life of their engagement with GrowLocal. This rate is non-transferable and is forfeited permanently upon cancellation. It cannot be reinstated after cancellation.
A valid pause under Section 5 does not forfeit the Founding Partner rate — the locked rate is preserved through the pause and resumes unchanged. A pause extending past 60 days without resumption is treated as a cancellation.
Monthly retainers do not include a performance-based refund guarantee. GrowLocal commits to delivering the services outlined in your agreement; results depend on factors outside our control, including market conditions, platform algorithm changes, and client responsiveness.
Payment for Foundation Install is due prior to commencement of work. Monthly retainers are billed on the same date each month corresponding to your start date. Payment is accepted via the methods specified in your service agreement.
Late payments (past 7 days of due date) may result in a pause of services. Accounts more than 30 days past due may be subject to a $50 late fee and service suspension until the balance is resolved.
Cancellation: Either party may cancel services with 30 days' written notice. There are no long-term contracts. Services continue until the end of the current billing period after notice is given. Founding Partner rates are forfeited upon cancellation and cannot be reinstated.
Pausing: Clients may pause service once per 12-month period for up to 60 days with 14 days' written notice. Your rate — including a locked Founding Partner rate — is preserved during a valid pause and resumes unchanged. Pauses beyond 60 days without resumption are treated as a cancellation.
Everything built inside your accounts — workflows, automations, message templates, profile content, social posts, email sequences, and website copy — is yours upon full payment for the period in which it was created, including if you request a refund under Section 2 or cancel. GrowLocal retains the right to use anonymized examples of work product in portfolio and marketing materials unless you request otherwise in writing.
GrowLocal's pre-existing internal tools, templates, frameworks, and know-how remain the property of GrowLocal Marketing LLC.
Both parties agree to keep confidential any non-public information shared during the engagement — including business financials, customer data, pricing, and strategy. This obligation survives termination of services.
GrowLocal's total liability for any claim arising from our services is limited to the amount you paid in the 3 months preceding the claim (or, for the Foundation Install alone, the $997 fee). GrowLocal is not liable for indirect, incidental, or consequential damages, including lost profits or revenue. Marketing results depend on many factors outside GrowLocal's control, including market conditions, platform algorithm changes, and your operational execution.
These Terms are governed by the laws of the State of Texas. Any disputes will be resolved in the appropriate courts of Grayson County, Texas, or through binding arbitration if agreed by both parties.
We may update these Terms periodically. We will notify active clients of material changes by email. Continued use of our services after the effective date of changes constitutes acceptance.
If these Terms conflict with a signed service agreement between you and GrowLocal, the signed agreement controls.
Questions about these Terms? We're real people — just reach out.
GrowLocal Marketing LLC
[email protected]
Van Alstyne, TX